BALANCEBOARD
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MENTAL_HEALTH

DISCLAIMER & SAFE MESSAGING POLICY — EFFECTIVE MARCH 30, 2026

IF YOU ARE IN CRISIS RIGHT NOW

Call or Text 988 · Text HOME to 741741 · Call 911

These services are free, confidential, and available 24/7. BalanceBoard is not a crisis service.

1. BalanceBoard Is Not a Medical Service

BalanceBoard is a student productivity and wellness tracking tool. It is not a mental health treatment platform, clinical service, digital therapeutic, or medical device.

Nothing on BalanceBoard — including the planning assistant or AI wellness insights — constitutes:

  • Medical advice, diagnosis, or treatment
  • Mental health therapy, counseling, or psychotherapy
  • Psychiatric evaluation or medication guidance
  • Crisis intervention services
  • A substitute for professional mental health care

If you are experiencing significant mental health challenges — including depression, anxiety, eating disorders, substance use, suicidal thoughts, or trauma — please seek help from a qualified mental health professional. Your school counselor is a great first point of contact and can refer you to appropriate resources.

2. What BalanceBoard's Wellness Tools Actually Do

Our wellness features are designed to:

  • Track self-reported metrics (mood, sleep, energy, stress) to help you notice patterns over time
  • Encourage healthy daily habits (hydration, exercise, breaks, breathing) through gamified tracking
  • Provide general wellness education based on research-backed principles (sleep hygiene, stress management)
  • Respond to a limited set of phrases by displaying crisis resources; this is not detection of a person's condition or safety
  • Adjust task suggestions using your self-reported check-ins — for example, suggesting a smaller first step on a day you reported high stress, or showing how your assignment load and stress levels moved together during the week. These are organizational and scheduling aids based entirely on what you told the app; they are not clinical assessments, interventions, or treatment recommendations, and the workload-stress patterns shown are descriptive, not diagnostic

Estimates, Not Measurements: All scores, levels, and indicators displayed in BalanceBoard (including the daily wellness level, sleep values, and stress trends) are self-reported estimates for motivation, awareness, and personal self-reflection. They are not clinical measurements, medical diagnostics, or health records.

These tools work best as complements to professional care and healthy lifestyle practices — not as replacements for them.

3. Limitations of AI Wellness Features

What the AI Cannot Do

  • The AI Wellness Coach analyzes only the data you've entered into BalanceBoard — it does not know your full medical history, medications, trauma history, or circumstances
  • It cannot determine whether your symptoms are indicative of a diagnosable condition
  • It may misinterpret your messages or miss important context
  • AI "insights" are generated algorithmically — they are educational suggestions, not clinical assessments
  • The AI is not empathetic in a human sense — it processes text, it doesn't truly understand your pain

For this reason, even if the AI tells you something feels positive or normalized (e.g., "some stress is normal during exam season"), this should never discourage you from seeking professional help if you feel you need it.

4. Getting Human Help

BalanceBoard cannot connect you with a trained person or contact someone for you. Talk with a trusted adult, school counselor, or qualified professional when you need personal support. For immediate danger, call 911; for U.S. crisis support, call or text 988.

5. Safe Messaging Guidelines

BalanceBoard follows established safe messaging guidelines on suicide, self-harm, and eating disorders developed by organizations including the American Foundation for Suicide Prevention (AFSP), Suicide Prevention Resource Center (SPRC), and NEDA. These guidelines inform authored safety content and AI instructions.

Suicide & Self-Harm

BalanceBoard's rules prohibit detailed methods of self-harm or suicide, and some messages may receive fixed crisis resources instead of an AI response. Automated safeguards can miss or mishandle language, so do not rely on them in an emergency.

Eating Disorders

We do not display content that promotes or glamorizes disordered eating, extreme dieting, or "thinspo." Wellness metrics (e.g., food tracking) are framed around nourishment and energy, not weight loss or calorie restriction.

Substance Use

BalanceBoard's rules and model instructions prohibit encouraging drug or alcohol use by minors. Automated output can still fail and should be reported.

Contagion Effect Prevention

BalanceBoard's rules prohibit providing suicide methods, and model instructions reinforce that rule. Language-model instructions can fail, so this is not described as an absolute technical guarantee.

6. Product Boundary

BalanceBoard is designed for academic planning and optional self-reflection. It is not an open-ended companion, a relationship simulation, or a replacement for a trusted person or qualified professional.

Automated outputs can be incomplete, inaccurate, or inappropriate. Do not rely on BalanceBoard for decisions about diagnosis, treatment, medication, personal safety, or emergencies.

7. When to Seek Professional Help

Please consider talking to a mental health professional if you experience any of the following for more than two weeks:

  • Persistent sadness, emptiness, or hopelessness
  • Loss of interest in activities you used to enjoy
  • Significant changes in sleep (too much or too little)
  • Significant changes in appetite or weight
  • Difficulty concentrating or making decisions
  • Feelings of worthlessness or excessive guilt
  • Recurring thoughts of death or suicide
  • Panic attacks, severe anxiety, or constant worry
  • Engaging in self-harm behaviors
  • Substance use to cope with emotions

Your school counselor can help connect you to free or low-cost mental health services in your area. You don't need to be in crisis to reach out.

8. Counselor Access

BalanceBoard does not currently provide counselors or schools access to student accounts or wellness data. See the Counselor and School Access Policy.

Crisis & Mental Health Resources

Immediate Crisis — Available 24/7

988 Suicide & Crisis Lifeline

Call or text 988

US — Free, confidential

Crisis Text Line

Text HOME to 741741

US — Free, confidential

Trevor Project (LGBTQ+ Youth)

1-866-488-7386

Text START to 678-678

Teen Line

310-855-4673

Text TEEN to 839863

SAMHSA National Helpline

1-800-662-4357

Substance use & mental health

National Eating Disorders

1-800-931-2237

Text "NEDA" to 741741

Emergency Services

911

For immediate physical danger

International Resources

findahelpline.com

Crisis lines worldwide

School Resources

Your school counselor is trained to help with both academic stress and mental health challenges. You can visit them during school hours or ask a trusted teacher to connect you. You do not need to be in crisis to see a school counselor.