DISCLAIMER & SAFE MESSAGING POLICY — EFFECTIVE MARCH 30, 2026
IF YOU ARE IN CRISIS RIGHT NOW
Call or Text 988 · Text HOME to 741741 · Call 911
These services are free, confidential, and available 24/7. BalanceBoard is not a crisis service.
BalanceBoard is a student productivity and wellness tracking tool. It is not a mental health treatment platform, clinical service, digital therapeutic, or medical device.
Nothing on BalanceBoard — including the planning assistant or AI wellness insights — constitutes:
If you are experiencing significant mental health challenges — including depression, anxiety, eating disorders, substance use, suicidal thoughts, or trauma — please seek help from a qualified mental health professional. Your school counselor is a great first point of contact and can refer you to appropriate resources.
Our wellness features are designed to:
Estimates, Not Measurements: All scores, levels, and indicators displayed in BalanceBoard (including the daily wellness level, sleep values, and stress trends) are self-reported estimates for motivation, awareness, and personal self-reflection. They are not clinical measurements, medical diagnostics, or health records.
These tools work best as complements to professional care and healthy lifestyle practices — not as replacements for them.
What the AI Cannot Do
For this reason, even if the AI tells you something feels positive or normalized (e.g., "some stress is normal during exam season"), this should never discourage you from seeking professional help if you feel you need it.
BalanceBoard cannot connect you with a trained person or contact someone for you. Talk with a trusted adult, school counselor, or qualified professional when you need personal support. For immediate danger, call 911; for U.S. crisis support, call or text 988.
BalanceBoard follows established safe messaging guidelines on suicide, self-harm, and eating disorders developed by organizations including the American Foundation for Suicide Prevention (AFSP), Suicide Prevention Resource Center (SPRC), and NEDA. These guidelines inform authored safety content and AI instructions.
Suicide & Self-Harm
BalanceBoard's rules prohibit detailed methods of self-harm or suicide, and some messages may receive fixed crisis resources instead of an AI response. Automated safeguards can miss or mishandle language, so do not rely on them in an emergency.
Eating Disorders
We do not display content that promotes or glamorizes disordered eating, extreme dieting, or "thinspo." Wellness metrics (e.g., food tracking) are framed around nourishment and energy, not weight loss or calorie restriction.
Substance Use
BalanceBoard's rules and model instructions prohibit encouraging drug or alcohol use by minors. Automated output can still fail and should be reported.
Contagion Effect Prevention
BalanceBoard's rules prohibit providing suicide methods, and model instructions reinforce that rule. Language-model instructions can fail, so this is not described as an absolute technical guarantee.
BalanceBoard is designed for academic planning and optional self-reflection. It is not an open-ended companion, a relationship simulation, or a replacement for a trusted person or qualified professional.
Automated outputs can be incomplete, inaccurate, or inappropriate. Do not rely on BalanceBoard for decisions about diagnosis, treatment, medication, personal safety, or emergencies.
Please consider talking to a mental health professional if you experience any of the following for more than two weeks:
Your school counselor can help connect you to free or low-cost mental health services in your area. You don't need to be in crisis to reach out.
BalanceBoard does not currently provide counselors or schools access to student accounts or wellness data. See the Counselor and School Access Policy.
Immediate Crisis — Available 24/7
988 Suicide & Crisis Lifeline
Call or text 988
US — Free, confidential
Crisis Text Line
Text HOME to 741741
US — Free, confidential
Trevor Project (LGBTQ+ Youth)
1-866-488-7386
Text START to 678-678
Teen Line
310-855-4673
Text TEEN to 839863
SAMHSA National Helpline
1-800-662-4357
Substance use & mental health
National Eating Disorders
1-800-931-2237
Text "NEDA" to 741741
Emergency Services
911
For immediate physical danger
International Resources
findahelpline.com
Crisis lines worldwide
School Resources
Your school counselor is trained to help with both academic stress and mental health challenges. You can visit them during school hours or ask a trusted teacher to connect you. You do not need to be in crisis to see a school counselor.