1. Direct-to-Student Service

Students create and control their own BalanceBoard accounts. A school, counselor, teacher, or administrator cannot provision accounts, require use through BalanceBoard, or view a student's account through an institutional interface.

2. Data Access

BalanceBoard does not provide counselors or schools with access to:

Student profile or account information
Tasks, assignments, class schedules, or Google Classroom data
Wellness check-ins, trends, notes, or AI wellness activity
AI task-planning requests or responses
Usage, crisis-resource, or behavioral-monitoring reports

3. What This Means for Schools

BalanceBoard is not currently offered as an institutional deployment and does not claim FERPA compliance or readiness for school-controlled student records. Schools should not use BalanceBoard to collect rosters, monitor students, or replace counseling, emergency, or mandated-reporting procedures.

4. Support and Privacy Requests

General questions may be sent to support@balanceboard.app. Privacy requests are handled under the Privacy Policy and may require identity and authority verification where permitted by law.