DATA_DELETION
ACCOUNT & DATA REMOVAL — EFFECTIVE: MARCH 30, 2026
You have the right to delete your BalanceBoard account and all associated personal data at any time. This page explains how to do that and what happens to your data after deletion.
Option 1: Delete via the App (Fastest)
- Sign in to BalanceBoard at balanceboard.app
- Navigate to Settings (gear icon in the sidebar)
- Scroll to the Account section
- Click Delete Account
- Confirm deletion when prompted — this action is irreversible
Account deletion via the app initiates immediately. Full data purge from our servers completes within 30 days.
Option 2: Request via Email
If you cannot access your account, email us at:
Email: support@balanceboard.app
Subject: Data Deletion Request
Include in your email:
- The email address associated with your BalanceBoard account
- Your request to delete all personal data
- Any specific data types you want deleted (if not everything)
We will verify your identity and process the request within 30 days.
What Gets Deleted
Permanently Deleted
- Your account profile (name, email, school)
- All tasks and assignments
- All wellness check-in data
- All AI conversation history
- Google OAuth tokens
- Study Pod membership and messages
- College planning data
- All personal preferences and settings
May Be Retained (Limited Circumstances)
- Encrypted backups: up to 90 days before full deletion
- Moderation records involving safety incidents: up to 2 years (legal obligation)
- Legal hold data if under a valid legal process
- Aggregated, anonymized analytics (not linked to you)
Revoking Google Access Separately
Deleting your BalanceBoard account removes our stored copies of your Google tokens. However, to fully revoke BalanceBoard's access to your Google account:
- Go to myaccount.google.com/permissions
- Find "BalanceBoard" in the list of connected apps
- Click "Remove Access"
This revokes our ability to sync new Classroom data but does not delete data already synced to BalanceBoard. Delete your account to remove synced data.