You have the right to delete your BalanceBoard account and all associated personal data at any time. This page explains how to do that and what happens to your data after deletion.

Option 1: Delete via the App (Fastest)

Sign in to BalanceBoard at balanceboard.app
Navigate to Settings (gear icon in the sidebar)
Scroll to the Account section
Click Delete Account
Confirm deletion when prompted — this action is irreversible

Account deletion via the app initiates immediately. Full data purge from our servers completes within 30 days.

Option 2: Request via Email

If you cannot access your account, email us at:

Email: support@balanceboard.app

Subject: Data Deletion Request

Include in your email:

The email address associated with your BalanceBoard account
Your request to delete all personal data
Any specific data types you want deleted (if not everything)

We will verify your identity and process the request within 30 days.

What Gets Deleted

Permanently Deleted

Your account profile (name, email, school)
All tasks and assignments
All wellness check-in data
All AI conversation history
Google OAuth tokens
College planning data
All personal preferences and settings

May Be Retained (Limited Circumstances)

Provider backups: schedules are being verified and are not represented as a fixed 90-day period
Legal hold data if under a valid legal process
Aggregated, anonymized analytics (not linked to you)

Revoking Google Access Separately

Deleting your BalanceBoard account removes our stored copies of your Google tokens. However, to fully revoke BalanceBoard's access to your Google account:

Go to myaccount.google.com/permissions
Find "BalanceBoard" in the list of connected apps
Click "Remove Access"

This revokes our ability to sync new Classroom data but does not delete data already synced to BalanceBoard. Delete your account to remove synced data.