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Who can sign up?
BalanceBoard is currently available in the United States to students in grades 8–12 who are at least 13. New users confirm age and country before Google sign-in. Returning users can sign in without repeating that check.
Why does Google ask again when I connect Classroom?
Google sign-in only identifies your account. If you later choose Connect Classroom, Google separately asks for read-only access to import courses, coursework, due dates, and your own submission status. BalanceBoard cannot submit work, change grades, edit coursework, or manage a class.
Can I use the planner without Google Classroom?
Yes. You can create and manage tasks manually. Classroom sync is optional.
Schoolwork and reminders
How do I add or update a task?
Open Tasks, choose Add task, enter the useful details, and save. Select an existing task to update it or mark it complete.
How do browser deadline reminders work?
If you enable browser permission, BalanceBoard can remind you when a task is due within two hours or becomes overdue. Quiet hours are 9 PM–7 AM, and wellness check-ins are never used to send reminders.
Can the AI do or submit my homework?
No. BalanceBoard organizes tasks and can suggest smaller steps, but it does not submit work or complete assignments.
Wellness and AI choices
Do I have to track wellness to use the planner?
No. Wellness tracking is optional, and the core planner works without it.
What choices do I have for AI and wellness?
Task-planning AI is covered by the Terms and AI Notice, sends task information only when you ask it to help, and can be turned off in Settings. Wellness tracking is optional. If you want an AI wellness insight, you make a separate choice before structured check-in fields are sent to the AI provider.
What should I do if I need real mental-health or crisis help?
Talk with a trusted adult or qualified professional. AI suggestions may be wrong, and BalanceBoard is not therapy, diagnosis, monitoring, or an emergency service. Call 911 for immediate danger or call or text 988 for U.S. crisis support.
PDF Fill & Sign
Do I need an account to fill and sign a PDF?
No. Guests can open a PDF, add text, dates, checkmarks, initials, or a signature, and download the completed copy without creating an account.
Does BalanceBoard upload or store my PDF or signature?
No. PDF editing and export happen in your browser. The PDF, filename, field values, and signature are not uploaded to BalanceBoard. Closing or resetting the editor clears the session.
Why does the PDF tool offer sign-in after download?
Sign-in is optional and appears only after the completed PDF is available. It lets a student add a task reminder to submit the form; the PDF is never attached to that reminder.
Your data and account
How do I export or delete my data?
Open Settings and use Data & privacy. Export creates a copy of available account data. Delete account starts the deletion workflow and signs you out.
Does BalanceBoard sell personal or wellness data?
No. BalanceBoard does not sell personal data or use wellness data for targeted advertising. Necessary service providers process limited information as described in the Privacy Policy.
How do I report a problem?
Email support@balanceboard.app. Include only the details needed to understand the problem, and do not send sensitive wellness information unless it is necessary.